Terms and Conditions

Your access to and use of thegourmetgoodies.co.uk ("The Website") which is owned and operated by The Gourmet Goodies is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.

By continuing to use the Website to browse or order from The Gourmet Goodies, you fully accept the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website and discontinue purchasing from The Gourmet Goodies in any form.

ADVICE

The contents of the Website, or any verbal communication from The Gourmet Goodies does not constitute advice and should not be relied upon in making or refraining from making any decision. 

General information or technical guidance relating to products is sourced externally. The Gourmet Goodies will always endeavour to keep such information up to date, accurate and reliable. 
 

CHANGES TO WEBSITE

The Gourmet Goodies reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice. You confirm that The Gourmet Goodies shall not be liable to you for any such change or removal.  

The Gourmet Goodies reserves the right to amend or change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed your acceptance of such change.  It is your responsibility to review these terms and conditions periodically to ensure you are aware of any changes that may affect you.

MAILING LIST SUBSCRIPTIONS

By maintaining your subscription on the Website by opting in, you agree to receive regular communications and promotions from The Gourmet Goodies. The Gourmet Goodies will never sell, provide or disclose your personal information to a third party. You can unsubscribe or manage your subscription preferences in your ‘my account’ area.  

PLACING ORDERS

The Gourmet Goodies will endeavour to ensure that any priced item on the Website is available for delivery as per the notified date on the Website.

Items that require a price to be quoted cannot be ordered online.  You will need to complete and submit the price enquiry form and a member of The Gourmet Goodies team will contact you to discuss prices, options and delivery.

Any order placed by you will only be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge and accept that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or (ii) you collect or we dispatch the goods to you or (iii) we commence the services purchased, whichever is completed last.

If a product is unavailable i.e. due to sudden demand, we will contact you to agree part delivery or offer an alternative in-stock product substitute.

You can check out as a guest. 

It is better to create an account to allow you to manage your account, purchase history, use the automatic reorder function, set and adjust personal details and preferences.

ONLINE SECURITY

The Gourmet Goodies places an extremely high level of importance on security and internet fraud.

The Gourmet Goodies makes every effort to ensure all orders received via the Website are thoroughly checked using the information supplied at the time of placing the order.

However, there is the possibility that we may need to contact you to make further security checks. We ask your co-operation to allow us to complete these checks as quickly and efficiently as possible. Fraudulent activity and attempted transactions are not tolerated by us, and are immediately reported to the relevant authorities.

The Gourmet Goodies use a secure checkout facility on the Website. The Gourmet Goodies appreciates that it may take a few moments longer to complete the security process during transactions but the majority of our customers prefer security over speed. The Gourmet Goodies does not see or store your payment details.  Only the final transaction detail and method of payment is visible to The Gourmet Goodies

In the absence of negligence on the part of The Gourmet Goodies, we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

If your online identity has been stolen and your cards are being used fraudulently to purchase goods from the Website, on discovery and on your behalf The Gourmet Goodies will inform the relevant authorities.

OWNERSHIP

All goods purchased from the Website remain the property of The Gourmet Goodies until paid for in full and cleared. 
 

DELIVERY TIMES

As standard, The Gourmet Goodies aim to deliver orders placed before 12pm within 48 working hours.

Please note our offices are open Monday to Friday 8.30am-4.30pm and so orders received on a Saturday or Sunday will not be shipped until the following Monday.

In the event The Gourmet Goodies is out of stock of a particular item, we will call and agree the best options to allow us to send your complete order to you as soon possible.

The Gourmet Goodies accept no liability for non-next working day delivery and will not under any circumstance compensate for said non delivery.

DELIVERY CHARGES

Delivery charges are calculated from the total price of the all items ordered; this is automatically calculated in the shopping cart for you. 

Please Note: additional delivery charges apply for delivery to the Channel isles or Scottish Isles, Northern Ireland, Ireland & Scottish borders. There may also be an additional delivery charge applied for preferential shipping requirements (i.e. before 12 noon or Saturday delivery).

ORDER ENQUIRIES

Please email: thegourmetgoodies@outlook.com

RETURNING NON-FAULTY GOODS

Any consumable item (food or drink product or accessory) that has been opened or is in used condition will not be accepted for refund or exchange. 

Should you wish to return goods which have been ordered incorrectly or otherwise classed as non-faulty, we will accept return requests up to 14 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from courier service is recorded for reference). 

Returned goods must be UNUSED, unopened and in the same condition in which they were delivered. We reserve the right to charge a 15% fee for returning and refunding the money and there will be a Re-Stocking & Handling fee of up to £15 on the product.

 We reserve the right not to refund items that are returned in unusable or unsellable condition e.g.  damaged after delivery.  If such a returns situation arises, you are advised to make immediate contact with The Gourmet Goodies to discuss remedy.

PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will be the responsibility of the customer. We will only issue any agreed refund once the returned goods are received and examined by us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and are suited for your particular requirements.

GOODS DAMAGED IN TRANSIT

If packaging appears to be damaged on receipt, this must be noted with the courier during delivery and notified to The Gourmet Goodies without delay.

The Gourmet Goodies will replace any damaged items as necessary after discussion and confirmation.

When goods are signed for by the purchaser or appointed receiver, the customer inherits the risk for the products once they have been delivered to the delivery address which was specified when the order was placed.

The Gourmet Goodies accepts no liability for non-delivery, late delivery or the cost of resending goods that have been delivered correctly to an incorrectly specified delivery address or where you fail to collect the products from the delivery address which you specified.

COLOURS & IMAGES 

The Gourmet Goodies will endeavour to provide accurate images that represent the products for sale. Images are purely for illustrative purposes and packaging or product may differ from the image shown. The Gourmet Goodies will accept no liability for any errors or omissions in this information.

The colour of goods or packaging may vary slightly from that shown on the Website due to limitations of browser software, photo and viewing monitor quality. The Gourmet Goodies reserves the right to amend any designs or images without prior notice.

STOCK DATES (USE BY / SELL BY)

 The Gourmet Goodies have a minimum 28 day use by/sell by policy. No product shipped will have less than 28 days to expiry (exceptions can include promotional low dated clearance stock).  
 

CONSUMER RIGHTS

None of these Terms and Conditions affects your statutory consumer rights.

CANCELLATIONS

 If an order is cancelled before dispatch, any payments (including delivery charges) made by you will be refunded in full.

 If the order is cancelled after the goods have been dispatched it will be dealt with as a 'return' and you will be fully liable under the returns policy stated above.

REFUNDS ON RETURNED GOODS

For payments made by Debit or Credit card, refunds are automatically made directly back to the payment method used. In other cases, a credit will be posted against your account (where applicable).

Orders paid for by cheque or cash will be refunded by Company cheque unless otherwise stated.

Please note there is a 15% handling charge on all returns and refunds (excepting faulty or damaged goods) as stated in the returns section above.

PRIVACY 

The Gourmet Goodies treats and handles your personal data confidentially and uses your personal information to provide the services you've requested through your preference settings (in the My Account area). We may also use this information for auditing, research and analysis to operate and improve our technologies and services.

The Gourmet Goodies will never sell, pass or share your details on to any third parties.

VALIDITY 

Prices are subject to change without notice. The Gourmet Goodies will however endeavour to maintain the listed prices.

ERRORS & OMISSIONS

Errors and Omissions Excepted (E&OE) – If The Gourmet Goodies identify an incorrectly advertised price before or after an order is accepted, The Gourmet Goodies reserve the right not to accept or process the order using the incorrect price.

The Gourmet Goodies will always endeavour to display correct and accurate pricing and discounts. Prices are subject to change without notice. 

CURRENCY

All prices are in pounds sterling, exclude delivery charges and VAT where stated. The complete price for goods ordered including VAT and delivery charges will be clearly displayed prior to final checkout.

EXPORT

The Gourmet Goodies are a UK based company and do not offer overseas shipping.

LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is generally for additional information only and is not intended to act as an endorsement of such websites and you acknowledge and agree that we are not responsible for the content, risk or availability of any such sites.

COPYRIGHT

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to The Gourmet Goodies or otherwise used by The Gourmet Goodies as permitted by law. 

In accessing the Website, you agree that you will access the content solely for your personal or commercial use.

None of the Website content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder The Gourmet Goodies.

DISCLAIMERS AND LIMITATION OF LIABILITY 

The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

To the extent permitted by law, you indemnify directors, employees and suppliers of The Gourmet Goodies not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. 

The Gourmet Goodies makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. 

Nothing in these Terms and Conditions shall be construed to exclude or limit the liability of The Gourmet Goodies for death or personal injury as a result of the negligence The Gourmet Goodies or that of its employees or agents by using the Website.

SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.